Problem:
A private non-profit foundation in Rhode Island required a reliable network connection across 40 acres of farmland in Newport.

ATM Solution:
ATM designed and installed a high-speed point-to-point wireless solution that proved to exceed all client expectations. ATM researched a number of options for the customer and settled on a solution using Proxim's QuickBridge II wireless antennas. This cost-effective option offered the bandwidth they needed to carry the real-time video stream from their 6 security cameras back to the main office without having to dig trenches or install expensive and unsightly utility poles.

Problem:
A small recruiting firm with a very tight budget wanted to implement the RIM Blackberry hand held for the least possible cost.

ATM Solution:
ATM learned of a Small Business version of the product specifically designed for a limited number of users. Because it could be installed on the same server at the Exchange application, the customer gained all the benefits of the Blackberry handheld without the extra expense of setting up a new, dedicated server.

Computer and Network Support Services
Specialty Services
  Outsourced Service
  Oversight Facility
  Relocation/Startup
  Executive Decision Making
  General Audit Services
  Disaster Recovery Plants
  Relocation and New Office Build Out Management
Supported Technologies

Computer and Network Support Services
ATM provides a full range of technical support services to small and medium businesses including:

  • File Server - New server selection, ordering, construction, and installation; On-going maintenance; Problem resolution.
  • Workstations - New workstation setup; On going maintenance; Application installation, Operating System updates, Hardware and software problem resolution.
  • Network Management - New equipment setup, wireless network setup and support.
  • Internet connectivity - Provider selection, coordination and cut-over; Domain Name Registration; Firewall implementation; VPN based remote access.

Small businesses can't afford to wait for service any better than a large one. In fact, small businesses often feel the crunch of an out-of-service machine harder than big firms. At ATM, we pride ourselves in delivering an extremely high level of technical services very quickly - normally in under 4 hours.

Specialty Services
In addition to basic day-to-day maintenance and operations service, Assurance Technology Management, Inc. has developed a number of specialty services that have been geared to the small and medium company:

  • Disaster recovery plans - Small business are just as affected by service outages as big firms. If a key component of your network fails, do you know how long it will take to get back on line and what the numerous options will cost? Our Disaster Recovery Plans are geared towards the particular needs of small businesses and will give you the cost based information you need to make intelligent decisions on what is the best course of action for your firm.
  • Documentation and audit - A small business network can have hundreds of individual components and keeping a good set of documentation will help protect your investment. Our documentation package identifies all of the key components of your network and records the make, model, serial number and specific configuration settings for each of them. But we go further in detailing the warranty period, service contract information, vendor contact information as well. The document is designed to be easily maintained and

Outsourced Services Oversight
If your firm is currently using a consulting firm to support your day-to-day operations, you may want to consider talking to us about helping you oversee that relationship. We will act on your behalf to make sure that this firm is providing you with the value that you are paying for.

  • A 120 person Bio-tech firm had contracted with a consulting firm to provide them with 2000 hours of services for one year. While the rate was extremely competitive, the service firm was on track to use over 3000 hours by the year end. ATM audited their monthly reports and identified chronic abuse of their time. Since the CFO did not have the ability to evaluate their work, their over-billing went un-questioned. ATM has stepped in to act as a part-time CIO to review the services firms work and to act in the best interest of company's needs.

Executive Decision Making
Are you looking to make a major upgrade to one of your primary business systems? Are you considering implementing a new business system or just looking to find solutions to a nagging business problem? ATM can help you identify the core issues and then research and present to you the numerous technical and in some cases procedural options for achieving your desired result. ATM can act as an independent advisor and develop RFPs, testing and evaluation procedures through implementation and training.

General Audit Services
Do you have a good idea of what the components are in your various technical systems?
Do you know the status of your warranties and service contracts?
Do you know who to call if there is a problem with any of the components that make up your business systems?

ATM can develop a complete and thorough set of documentation for your network and all of your key business systems that will identify not only the make, model and serial number, but also the contact information, warranty status and current condition and settings. Good documentation pays for itself by greatly reducing troubleshooting times.

Disaster Recovery Plans
"Failing to plan is planning to fail." It is very easy to ignore the possibility of a system failure and many executives decide to simply deal with the issue at the time when something goes wrong.

ATM has developed a cost effective approach to providing insight into this issue and can provide you with a clear understanding and appreciation for what can go wrong, and how it may impact your business. We will provide you with a concise list of key components and research a number of options for preventing, mitigating and recovering from the failure of each of them.

It may be difficult to determine the actual cost associated with downtime related to the failure of

Relocation and New Office Build Out Project Management
Are you planning to open a new remote office or relocating your existing office to new space? We can help to ensure that this transition goes smoothly and without excessive disruption to your on-going business. ATM can manage the entire project from start to finish including:

  • Build-out facilities to house technical equipment
  • Coordination of cable plant installation
  • Negotiation and coordination of voice and datacomm service relocation or installation
  • Transitional connectivity solutions
  • Oversight of pack and move process

Partial List of Supported Technologies

Hardware

  • Dell, HP and Compaq servers, disk subsystems and management components
  • Cisco routers and Adtran and ADC CSU/DSU/Channel Bank devices
  • SonicWALL / WatchGuard / Symantec / and Checkpoint firewalls and VPN platforms
  • HP / Cisco / 3Com switches
  • Shoreline and Avaya IP Phone systems
  • 3Com Palm Pilot and RIM Blackberry PIM's

Software

  • Microsoft Windows NT, 2000 and 2003 servers
  • Microsoft Exchange 5.5 and 2000 mail servers
  • Computer Associates and Veritas enterprise tape backup software
  • Computer Associates, Symantec and Sybari enterprise anti-virus software
  • HP and Computer Associates SNMP and out-of-band systems management tools
  • IPSec Internet remote access VPN software
  • MS Office and Corel Office productivity suites

Telecom

  • Needs Analysis, Ordering, Provisioning and Integration of T1/T3, xDSL, ISDN (PRI and BRI) circuits for dedicated and shared voice and data services
  • Point-to-point, Frame Relay and Internet connections
  • Negotiation and configuration of services to maximize cost effectiveness

Other

  • Registration, coordination and maintenance of Domain Name and Host Name information
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